Terms & Condition
By using this website and making a purchase from Dinner Lady Vape, you acknowledge that you are of legal age, at least 21 years old, and you agree to provide a valid government-issued ID or photograph for age and identity verification when requested.
Overview
This website is operated and managed by Dinner Lady Vape, LLC (“we”, “us”, “our”). Throughout the site, these terms refer to Dinner Lady Vape, LLC and our affiliated brand operations. Your access to and use of this website, along with any tools, resources, and services made available, are conditioned on your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.
These Terms & Conditions apply to all users of the site, including browsers, customers, merchants, vendors, and content contributors. If you do not agree to all the terms in this agreement, you may not access the website or use any services. Any new features or tools added to the current store will also be subject to these Terms & Conditions, and the most current version will always be available on this page. We reserve the right to update, change, or replace any part of these terms at any time by posting revisions on the site, and your continued use after changes are posted constitutes acceptance of those changes.
Our online store is powered by BigCommerce, which provides the e‑commerce platform that allows us to offer our products and services to you.
Section 1 – Store Terms
By using this site, you represent that you are of legal age in your state or jurisdiction and at least 21 years old, and that you are not purchasing on behalf of any minor. You agree not to use our products for any unlawful or unauthorized purpose and not to violate any laws in your jurisdiction when using the Service, including but not limited to copyright or vaping-related laws. You must not transmit worms, viruses, or any destructive code; doing so may result in immediate termination of your access to the Service.
Section 2 – Online Orders
Loss or Theft of Packages: Once the carrier confirms delivery (which may include leaving a package at your door), risk of loss transfers to you, and Dinner Lady Vape is not responsible for packages that are lost, stolen, or damaged after confirmed delivery.
Incorrect Addresses: If a package is returned to us due to an incorrect, incomplete, unclaimed, or otherwise undeliverable address, please contact us. Once the package is received by our returns team, we will process it and issue a refund in accordance with our Returns and Refund Policy.
Section 3 – General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (excluding payment information) may be transferred unencrypted over various networks and modified to conform to technical requirements, whereas credit card information is always encrypted during transfer over networks in accordance with PCI-DSS standards.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, or any access to the Service or contact on the website, without our express written permission. Section headings in these Terms & Conditions are included for convenience only and do not limit or affect their meaning.
Section 4 – Accuracy, Completeness, and Timeliness of Information
Information provided on this site is for general informational purposes only and may not always be accurate, complete, or current. You should not rely solely on the information on this site for critical decisions without consulting more complete or timely sources. Any reliance on site content is at your own risk. Historical information, where present, is provided for reference and may not reflect current conditions. We are not obligated to update any information on the site, but may do so at our discretion, and you agree it is your responsibility to monitor changes.
Section 5 – Fees and Service Modifications
Prices for our products are subject to change at any time without notice. We reserve the right to modify or discontinue the Service (or any part or content) at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
Section 6 – Products and Services
Certain products or services may be available exclusively online through the website and may have limited quantities and be subject to return or exchange only according to our policies. While we make every effort to display product colors and images accurately, we cannot guarantee that your device’s display of any color will be accurate.
We reserve the right to limit sales of products or services to any person, geographic region, or jurisdiction at our sole discretion. We may limit the quantities of any products or services we offer, and all product descriptions and pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time, and any offer for any product or service is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained will meet your expectations or that any errors in the Service will be corrected.
Section 7 – Account and Billing Information
We reserve the right to refuse any order and may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you using the email, billing address, or phone number provided at the time of purchase.
You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store and promptly update your account and other details, including email address and payment information, so we can complete your transactions and contact you as needed. For more information, please review our Returns and Refund Policy.
Section 8 – Third-Party Tools and Resources
We may provide you with access to third‑party tools or applications over which we neither monitor nor have any control or input. You acknowledge that such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement. Any use of optional third‑party tools is entirely at your own risk, and you should ensure you are familiar with and approve of the terms provided by the relevant third‑party provider.
We may also offer new services, tools, or features in the future, and such additions will be subject to these Terms & Conditions.
Section 9 – Links to Other Websites
Our Service may include content or links from third parties. Third‑party links may direct you to websites that are not affiliated with us, and we are not responsible for examining or evaluating the content or accuracy of those sites. We do not warrant and will not have any liability or responsibility for any third‑party materials, products, or services.
Any purchase or use of goods or services through a third‑party site is solely between you and that third party. You should review third‑party policies and practices carefully before engaging in any transaction and direct any complaints, claims, concerns, or questions to the third party.
Section 10 – User Comments, Feedback, and Submissions
If you send certain submissions, such as contest entries, creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), whether online, by email, by postal mail, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and use them in any medium. We are not obligated to maintain comments in confidence, pay compensation, or respond to any comments.
We may monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms & Conditions, though we are not obligated to do so.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights, and that they will not contain libelous, unlawful, abusive, obscene, or malware‑infected material. You may not use a false email address, pretend to be someone other than yourself, or mislead third parties or us as to the origin of any comments. You are solely responsible for any comments you make and their accuracy, and we assume no liability for comments posted by you or any third party.
Section 11 – SMS Marketing
By agreeing to these Terms & Conditions, you consent to receive marketing and non‑marketing SMS messages from Dinner Lady Vape, which may include messages sent via automatic dialing systems, to the mobile number(s) you provide. You may opt out of marketing SMS at any time by replying STOP to any text message or by contacting us through our contact page or support email. Consent to receive SMS is not a condition of any purchase, and standard message and data rates may apply.
Section 12 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, which forms part of these Terms & Conditions.
Section 13 – Errors, Inaccuracies, and Omissions
Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
Except as required by law, we undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information. No specified update or refresh date should be taken to indicate that all information has been modified or updated.
Section 14 – Prohibited Uses
In addition to other prohibitions set forth in these Terms & Conditions, you are prohibited from using the site or its content:
(a) For any unlawful purpose.
(b) To solicit others to perform or participate in any unlawful acts.
(c) To violate any applicable international, federal, state, or local regulations, rules, laws, or ordinances.
(d) To infringe upon or violate our intellectual property rights or the rights of others.
(e) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on protected characteristics.
(f) To submit false or misleading information.
(g) To upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Service or any related website.
(h) To collect or track the personal information of others.
(i) To spam, phish, pharm, pretext, spider, crawl, or scrape.
(j) For any obscene or immoral purpose.
(k) To interfere with or circumvent the security features of the Service or any related website.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 15 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error‑free, or that the results obtained will be accurate or reliable. You agree that we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated otherwise) provided “as is” and “as available,” without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non‑infringement.
In no case shall Dinner Lady Vape, LLC, or its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product. Where certain jurisdictions do not allow limitation of liability for incidental or consequential damages, our liability shall be limited to the maximum extent permitted by law.
Section 16 – Indemnification
You agree to indemnify, defend, and hold harmless Dinner Lady Vape, LLC and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms & Conditions or your violation of any law or the rights of a third party.
Section 17 – Severability
If any provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms & Conditions. The validity and enforceability of any remaining provisions shall not be affected.
Section 18 – Termination
The obligations and liabilities incurred by the parties prior to the termination date shall survive the termination of this agreement for all purposes. These Terms & Conditions are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services.
Section 19 – Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. These Terms & Conditions, together with any policies or operating rules posted on this site or in respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.
Section 20 – Governing Law
These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States and the state in which Dinner Lady Vape, LLC is registered, without regard to conflict‑of‑law principles.
Section 21 – Changes to Terms & Conditions
You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms & Conditions by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
Section 22 – Warranty Determinations
To determine whether your Dinner Lady Vape device qualifies for warranty coverage, we may require you to complete a thorough troubleshooting process with our support team. This helps resolve simple operational issues quickly and ensures compliance with manufacturer and supplier return guidelines.
Exclusions (not covered by warranty):
- Clearance or closeout items.
- Products with minor cosmetic imperfections.
- Issues such as tank leaks, dry hits, or coil shorts.
- Damage caused by misuse, improper handling, water exposure, or normal wear and tear.
- Use of damaged, incompatible, or improperly handled batteries.
What is covered (subject to inspection):
- Devices that are Dead On Arrival (DOA) and fail to power on or function.
- Screen or display failures.
- Chipset defects, such as atomizer recognition errors or auto‑firing.
- Manufacturing defects affecting normal operation.
- Internal battery failures in devices with built‑in batteries.
Sealed products returned in their original, unopened packaging may be eligible for store credit within 30 days of delivery, subject to our inspection and policies. For certain claims, we may request photos or videos showing the issue before approving a replacement or exchange. Eligible items may be exchanged for a sealed unit of the same SKU (if available), a comparable product of equal value, or store credit, consistent with our warranty guidelines.
Section 23 – Contact Information
Questions about these Terms & Conditions should be sent to us at:
Nicotine & Health Disclaimer
NOT FOR SALE TO MINORS | Products available on this website are intended exclusively for adults of legal smoking age (21+) and may contain nicotine, an addictive chemical. CALIFORNIA PROPOSITION 65 WARNING: These products may contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.
These products are intended for adult smokers and vapers only and are not suitable for minors, pregnant or nursing individuals, or people with certain health conditions such as heart disease, high blood pressure, diabetes, or those taking medications for depression or asthma. Consult a licensed healthcare professional before using any nicotine product. E‑liquids may contain flavorings, nicotine, vegetable glycerin, propylene glycol, and other ingredients, and use of these products may carry health risks.
The Food and Drug Administration has not evaluated these products, and they are not intended to diagnose, treat, cure, or prevent any disease or to serve as smoking cessation products. Always keep all vaping products out of reach of children and pets. By purchasing from this site, you agree to use all products at your own risk and to review them.